Support

Contact us

Email support@animatesapp.com. To help us answer quickly, write from the email address on your Animates account, or include the phone number you signed up with.

We will never ask for your password, a sign-in code or payment card details by email.

If you're in danger

Once you're safe, please report the person so we can act on their account. You'll find more help lines on our Safety page.

Report a person or content

The fastest way is in the app. Open the person's profile, or press and hold a message, then choose Report. The report reaches our team with a copy of what you reported.

If you can't use the app, email support@animatesapp.com with the person's name as it appears on their profile, what happened, and when. The person you report is never told who reported them.

Delete your account

You can delete your Animates account and its data at any time. There are two ways:

1. In the app: go to Profile, then Settings, then Delete account.
2. By email: write to support@animatesapp.com with the subject "Delete my account". Send it from the email address on your account, or include the phone number you signed up with. We'll confirm it's you before deleting anything.

What gets deleted

Your profile, photos, prompt answers, fandom details, likes, matches, messages, community memberships, location and preferences. We complete deletion within 30 days of your request.

What we keep

• Reports about safety, with the evidence attached to them, for up to 2 years. We keep these so that someone who breaks the rules can't erase the record by deleting their account.
• Records we're required to keep by law, such as purchase records held by Apple or Google.

Deleting your account doesn't cancel a subscription. Cancel it first; see below.

Subscriptions and refunds

Animates Plus and other purchases are billed by Apple or Google, not by us directly. That means you manage them in your store account.

• iPhone: Settings, then your name, then Subscriptions.
• Android: Google Play, then your profile picture, then Payments and subscriptions.

Refunds are decided by Apple or Google under their refund policies. Request one from Apple at reportaproblem.apple.com, or from Google Play in your order history.

Trouble signing in

• No text code: check the number is correct, wait a minute, then ask for a new code. Animates currently sends codes to United States phone numbers only.
• No verification email: check your spam folder for a message from support@animatesapp.com.
• New phone number: email us from the address on your account and we'll help you move it.

Your data

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email support@animatesapp.com. Our Privacy Policy explains what we collect and why.

Legal requests

Law enforcement requests, copyright complaints and other legal notices can be sent to support@animatesapp.com or by mail to ANIMATES LLC, 254 Chapman Rd, Ste 208, Newark, DE 19702, United States.