AnimatesPrivacy Policy
What Animates collects, why we collect it, who can see it, and the choices you have.
Last updated November 11, 2026
The short version
- We collect what's needed to run a dating and community app: your account details, your profile, your photos, your location and your messages.
- You control which personal details appear on your profile.
- Other members never see your exact location, your phone number, your email address or who you said you want to meet.
- We don't sell your personal information, and we don't show third-party advertising.
- You can delete your account at any time.
Who we are
Animates is operated by ANIMATES LLC, a Delaware limited liability company ("Animates", "we", "us"). This policy covers the Animates mobile apps and this website, animatesapp.com.
ANIMATES LLC, 254 Chapman Rd, Ste 208, Newark, DE 19702, United States. Email: support@animatesapp.com.
What we collect
Information you give us
| Type | Examples |
|---|---|
| Account | Phone number, email address, and your Apple or Google account identifier if you sign in that way |
| Basics | First name, date of birth, gender, and who you want to meet |
| Optional details | Pronouns, sexuality, height, what you're looking for, education, job, religion, languages, and lifestyle answers such as drinking, smoking, pets and children |
| Profile content | Photos, bio, prompt answers, and fandom details such as favorite genres and titles |
| Location | Your device's location, if you allow it, so we can show people near you |
| Verification | A short selfie video, if you choose to get a verified badge |
| Activity | Likes, passes, matches, blocks, messages, community room messages and watch party replies |
| Reports and support | Reports you make, and what you write to our support team |
| Preferences | Discovery filters, notification settings and privacy switches |
Information collected automatically
- Device and app information: device type, operating system, app version, language, and a push notification token if you turn notifications on.
- Usage and diagnostics: when you sign in and use features, plus error and crash information, so we can keep the app working and safe.
- Network information: your IP address, which our servers receive whenever your device connects.
Information from others
- Apple and Google: if you sign in with Apple or Google, they confirm who you are and may share your email address. If you subscribe, they tell us the status of your purchase. We never receive your payment card number.
- Other members: information about you in a report, or in a message someone sends you.
How we use it
- To create your account and confirm it's you, including sending sign-in codes by text and verification emails.
- To show your profile to other members and suggest people to you, using your preferences, location, age and what you have in common.
- To deliver messages, matches, communities and notifications.
- To provide Animates Plus and other purchases.
- To keep people safe: reviewing reports, checking verification videos, enforcing our guidelines, and preventing fraud, spam and underage use.
- To fix problems, understand how features are used, and improve the app.
- To answer your support requests.
- To meet legal obligations and respond to lawful requests.
We don't use your messages or photos to train advertising systems, and we don't make decisions with legal effect about you by automated means alone.
What other members see
| Information | Who can see it |
|---|---|
| First name, age, photos, bio, prompt answers, fandom details | Members you're shown to, people you match with, and people in communities you've joined. A setting for hiding your age is part of Animates Plus. |
| Gender, pronouns, sexuality, height, what you're looking for, lifestyle and other optional details | Only if the switch for that detail is on |
| Distance | A rounded distance, never less than "1 mi away". Never your exact location. |
| Who you want to meet | Nobody. It's used only for matching. |
| Phone number, email address, date of birth | Nobody |
| Messages | You and the person or community room you sent them to |
| Reports and blocks | The person you report or block is not told |
Anything you put on your profile or send in a message can be copied or screenshotted by the people who can see it. Share with that in mind.
Who we share it with
We don't sell your personal information, and we don't share it with others for their advertising.
Companies that help us run Animates
These service providers handle information for us, under contracts that limit what they can do with it.
| Provider | What they do for us |
|---|---|
| Supabase | Hosts our database, file storage and sign-in system |
| Twilio | Sends sign-in codes by text message |
| Resend | Sends account emails, such as verification emails |
| Apple and Google | Sign-in, app store purchases and push notifications |
| RevenueCat | Keeps track of subscription status |
| AniList | Provides the anime and manga catalog. When you search for a title we send the search text, not your identity. |
Other situations
- Safety and legal reasons: we may share information with law enforcement or others when the law requires it, to report suspected child exploitation, or when we believe it's needed to prevent serious harm.
- Business changes: if Animates is involved in a merger, sale or reorganization, your information may be transferred as part of it. We'll tell you before your information becomes subject to a different privacy policy.
- With your consent: in any other case, we'll ask first.
Sensitive information
Some of what you can share on Animates is sensitive, including your sexuality, gender identity, religion, precise location and a selfie video. You choose whether to give us each of these, and by providing it you consent to our using it as described here.
- We use this information only to run the features it belongs to: matching, your profile, distance and verification.
- Pronouns and sexuality are hidden from your profile unless you switch them on.
- We use your verification video only to confirm that you're the person in your photos, and we delete the video once it has been reviewed.
- You can remove optional details at any time by editing your profile, and you can turn off location access in your device settings. Without location, we can't show you people nearby.
How long we keep it
| Information | How long |
|---|---|
| Account, profile, photos, preferences | Until you delete them or your account |
| Messages with a match | Until the account of either person is deleted. After an unmatch or block, the conversation is hidden from both of you but kept on our servers so we can investigate reports. |
| Verification video | Deleted after review |
| Reports and their evidence | Up to 2 years after the report is closed, even if an account is deleted |
| Purchase records | As long as tax and accounting law requires |
| Backups and logs | A short period after deletion, until they're overwritten |
When you delete your account, we delete your personal information within 30 days, apart from the items above that we need to keep for safety or legal reasons.
Your choices and rights
- See and change your information: edit your profile and settings in the app.
- Get a copy: ask us for a copy of the personal information we hold about you.
- Correct it: ask us to fix information that's wrong. Your date of birth is locked after sign-up, so email us if it needs correcting.
- Delete it: delete your account in the app, or follow the steps on our Support page.
- Notifications: turn push notifications on or off in the app or your device settings.
- Location: turn location access on or off in your device settings.
Depending on where you live, privacy laws may give you further rights, such as the right to know what we collect, to opt out of certain uses, to limit the use of sensitive information, and to appeal a decision we make about your request. We don't sell personal information or use it for targeted advertising, so there's nothing to opt out of there. We won't treat you differently for using your rights.
To make a request, email support@animatesapp.com from the address on your account. We'll confirm your identity before we act, and reply within the time the law allows, usually 45 days. If we refuse a request, you can reply to appeal, and we'll tell you how to contact your state attorney general if you're still not satisfied.
Security
We protect your information with encryption in transit, access rules that limit each member to the information they're allowed to see, and restricted staff access. No service can promise perfect security. If we learn of a breach that affects you, we'll tell you as the law requires.
Help us by keeping your phone locked and never sharing a sign-in code with anyone.
Age limit
Animates is only for people aged 18 and older. We don't knowingly collect information from anyone under 18. If you believe someone under 18 is using Animates, report the profile in the app or email support@animatesapp.com, and we'll remove the account.
Where data is stored
Animates is offered in the United States, and we store and process information on servers in the United States. If you use Animates from another country, your information will be transferred to the United States, where privacy laws may differ from those where you live.
This website
This website doesn't use advertising or analytics cookies and has no sign-up forms. Like any website, the company that hosts it receives your IP address and browser details when you visit, and keeps them briefly in server logs. If you email us, we keep your message so we can reply.
Changes
We'll update this policy when our practices change. If a change is significant, we'll tell you in the app or by email before it takes effect. The date at the top shows when it was last updated.
Contact
Questions about privacy? Email support@animatesapp.com, or write to ANIMATES LLC, 254 Chapman Rd, Ste 208, Newark, DE 19702, United States.